Have you received a letter from us?
You have probably failed to pay an invoice on time. You can easily log in to Mina sidor to manage your case. You are also very welcome to contact us for assistance.
How can we help you?
Our aim is to help you avoid additional fees and a record of non-payment. It is important that you pay your debt prior to the due date to avoid the risk of your case being forwarded to the Swedish Enforcement Authority. If you know that you won’t be able to pay on time, it is important that you contact us immediately so that we can help you.
031 – 10 20 00
Måndag-torsdag 09:00-17:00
Fredag 09:00-16:00
How do I pay?
You can easily make payment by using the payment details set out at the bottom of the debt collection demand. You can also pay via Swish. If you choose to pay via Swish, please state the OCR number as payment reference.
This is how the dept collection process works
Debt collection demand
The debt collection demand is registered by your supplier and sent to you.
Final payment date
If you are paying via bank transfer, this is the last date by which you must make your payment.
Due date
The date on which the debt collection demand falls due for payment, the last date for payment via Swish.
Swedish Enforcement Authority
If the debt collection demand is not paid on time, your case may be forwarded to the Swedish Enforcement Authority.
How do I log in to Mina sidor?
To manage your case, you need to log in to Mina sidor by using your Mobile BankID. As a legal person you log in with the login details provided in the debt collection demand. If you don’t have Mobile BankID or login details, please contact us so that we can help you.
Five FAQs
If you wish to divide up your payment into instalments, one option is to log in to mina sidor and enter the amount that you can pay per month. We will then contact you with a decision as soon as we have received an answer from your supplier. Alternatively, please contact us and we will be delighted to help you.
If you are approved for an instalment plan, you will be charged an additional set-up fee of SEK 170 as well as a payment advice fee of SEK 60 per payment advice, in addition to accrued penalty interest.
If you can’t pay at the moment, it is very important that you contact us before the due date so that we can look into possible ways to help you avoid additional fees and the risk of an application being submitted to the Swedish Enforcement Authority.
On the back of your demand letter you will find a specification with details of what the demand relates to. You can also log in to mina sidor to see and manage your case.
If you have made payment, you can easily log in to mina sidor to see if we have received your payment.
Please remember that the payment must be received by us no later than the due date. It normally takes 1-3 working days for a payment to reach us. This means that you must pay your debt a couple of days prior to the due date to ensure that the payment will reach us on time.
The debt collection fee is a statutory fee of SEK 180. This fee must be paid if your payment has not been received prior to the date on which the debt collection demand is sent.
